FAQs
Got a question? Let's get you sorted. 👇
👕 Clothing
How does the clothing fit?
Our tees and hoodies have an oversized fit. Please check the size guide and garment measurements on each product page before ordering, rather than relying solely on your usual size.
Will the colours look exactly like the photographs?
We do our best to represent every product accurately, but minor variations can occur due to lighting, screen settings, garment fabric and the printing process.
The same print colour can also appear slightly different depending on the garment beneath it. For example, the print on our white tee appears taupe, while it appears off white on darker garments.
Where is the clothing produced?
Every Time Drops garment is made to order and fulfilled globally by a trusted production partner. This means we don't hold unnecessary stock and can ship Time Drops clothing worldwide.
📦 Shipping and Returns
Do you ship worldwide?
Yes, we ship globally. Available shipping options and prices are calculated for your destination at checkout.
How long will my order take?
Every garment is produced to order, so please allow time for both production and delivery. Clothing typically arrives within 1 to 2 weeks, though this can vary depending on your location, selected shipping method and customs processing.
Items from the same order may occasionally arrive separately.
Will I need to pay import duties or taxes?
International orders may be subject to customs duties, import fees or local taxes.
Unless shown as included at checkout, these charges are the customer's responsibility. For destinations and shipping methods where import charges are collected in advance, they will be included or shown during checkout.
Can I return clothing?
Yes. You can request a return within 14 days of receiving your clothing.
Email shop@timedrops.co with your order number before returning anything. Clothing must be unworn, other than for trying on, unwashed and have its original tags or labels attached.
Customers are responsible for return postage where the item is being returned because of a change of mind or sizing. We'll provide the correct return instructions and address.
Do you offer exchanges?
We don't currently offer direct exchanges.
If you need another size or colour, return the eligible item and place a new order.
What if my order is faulty or incorrect?
Email shop@timedrops.co with your order number and clear photographs of the issue.
If an item is confirmed as faulty, damaged, misprinted or different from what you ordered, we'll arrange an appropriate replacement or refund. If a return is required, we'll cover reasonable return postage.
📥 Digital Prints
What exactly am I buying?
Our digital prints are downloads. No physical print or frame will be shipped.
Each purchase includes a ZIP file containing high resolution A2, A3 and A4 PDF versions of your chosen design.
How will I receive the files?
Once you complete your order, you'll receive a download link by email.
Click the link, unzip the folder and your files will be ready to print. If you lose the email or have trouble accessing the files, contact shop@timedrops.co.
How do I print the artwork?
Super easy. You can:
Print it at home using a suitable printer
Take the file to a local print shop
Use an online printing service
✅ Time Drops tip: We recommend a matte finish. That's how we've printed the artwork featured in our videos.
What sizes are included?
| Size | Millimetres | Centimetres | Inches |
|---|---|---|---|
| A2 | 420 × 594 mm | 42.0 × 59.4 cm | 16.5 × 23.4 in |
| A3 | 297 × 420 mm | 29.7 × 42.0 cm | 11.7 × 16.5 in |
| A4 | 210 × 297 mm | 21.0 × 29.7 cm | 8.3 × 11.7 in |
A3 is the size most commonly featured in our videos. For the best result, select the correct supplied size and print at 100% without using fit to page scaling.
Will printed colours match the preview exactly?
Printers, paper and monitors reproduce colours differently, so minor variation is normal.
For the best results, we recommend matte or satin photo paper and a high quality print setting.
I'm having trouble opening the ZIP file. What should I do?
Most devices can unzip files without additional software.
If you have trouble, try a free tool such as 7 Zip on Windows or iZip on iOS. Alternatively, email shop@timedrops.co and we'll help.
Can I return a digital download?
Once you've requested immediate access and downloading has begun, digital purchases are non refundable for change of mind reasons.
If your file is faulty, corrupted or not as described, email us and we'll get it sorted.
Can I share or resell the files?
No, digital artwork is licensed for personal use only.
You may print and display it yourself or give a physical print as a personal gift, but you may not resell, reproduce, commercially use or redistribute the digital files.
💳 Payments
What payment methods do you accept?
We accept major cards including Visa, Mastercard and American Express, alongside Apple Pay, Google Pay and PayPal. Payments are processed securely through Shopify and its payment partners.
What currency will I be charged in?
Prices may be displayed in your local currency based on your location.
The final amount and currency will be shown at checkout. Your bank or payment provider may apply its own exchange rate or international transaction fee.
Still got questions? Email shop@timedrops.co and we'll help you out. 🤝